Frequently Asked Questions

You have two choices: you do the work of taking videos, pictures, and pricing of your items OR we pick up your items and do the work for you. Either way, we take care of pickup and delivery once a buyer purchases your items.

Members of the Lovd team! We are proud to say that everyone on the team helps with this effort. We do not work with third parties at the moment.

We charge the buyer a $7 delivery fee for every purchase. If you buy something on Lovd, you will see the $7 added at checkout, where you also add a tip for your delivery driver. This fee helps us pay our drivers a NYC-living wage.

Yes! To buy and sell on Lovd, you’ll need a bank account.

That’s great! You can make an offer on all items on Lovd, and you can “buy now” on some Lovd-verified items.

All offers expire within 24 hours if sellers don’t take any action.

When you make an offer, we put a temporary hold on your card. We only charge your card when the seller accepts your offer.

If the offer expires or a seller rejects your offer, your funds are released into your account immediately.

Use your personalized referral link (which you can find by clicking “Refer friends” from your profile) and send it out to everyone you know! Once a friend signs up, we will send both you and your friend a $20 coupon code!

After a buyer purchases your item, you will be paid in your bank account in 3 - 5 business days. No matter what, you will always receive a receipt in your email.

We aim to complete pickups and deliveries as soon as possible. Even if we picked up your item the same day as the sale, you will still get paid within 3 - 5 business days. If you have any concerns, get in touch with us at support@lovd.com.

Three simple steps: 1. Open the Lovd app 2. Click on “Profile” 3. Click on “Check your funds” in the menu in the top right corner

Three simple steps: 1. Open the Lovd app 2. Click on “Profile” 3. Click on “Seller promotions” in the menu in the top right corner

We charge a 10% cancellation fee for any offers that a seller has accepted.

Three simple steps: 1. Click on “Make offer” or “Buy now” on the listing you want to purchase 2. When you get to the payment screen, click on “Have a promo code?” 3. Enter the code, hit return, and the code should be applied

The quick answer is - no returns. The long answer is, please reach out to us within 24 hours if you are not satisfied with the item that gets delivered to you.

Please let us know within 24 hours of delivery at support@lovd.com! We do our best to make sure that the item we pick up from the seller is exactly what they listed. If that isn't the case, we are here to help.

Sellers are responsible for the authenticity of the items they are selling. If you believe something you bought is fake, let us know within 24 hours of delivery and we will conduct a full review.

Text us! Call us! Email us - we are your ally. Our support number is +1 (516) 613-3184, and you can reach us via email at support@lovd.com.

In the app, click on “Sell” and send us a request to schedule a pickup. Yes, it’s that easy!

We review your request within 24 hours and then we will email or text you to confirm all details.

We come right to your address to pick up your items. Our driver will text you when they are close. Once your items are picked up, our driver drops them off at our secure warehouse.

Short answer: No! You will get paid when your items sell on Lovd.

We take a minimum of 1 item that is at least $100 in value OR 2+ items that are at least $50 each.

We accept electronics and most home goods. Just a heads up, electronics tend to fly off the shelves!

We accept items that weigh under 30 lbs, can fit in a small car (like a sedan), and can be listed for at least $50 each.

We begin taking videos and pictures for your items and notify you as soon as we finish. This should take no more than a week. You can then review or change listing info and connect your payout details. When you add your payout info, we approve your listings!

We ask that you keep your items listed with Lovd for at least 60 days, so they have a good chance to sell. Most items sell faster than that!

We do our best to create attractive listings for your items and include them in our social media and newsletters to get more eye on them. If they don’t sell after 60 days, you can request for us to return your items, donate to a local charity on your behalf, OR request us to extend your listings for another 30 days. Just like pickups, returns are free!

We will make sure your items don’t collect dust, but we request that you clean all items before we pick up. Please note, we don’t accept stained, heavy soiled, or damaged items.

We hold our drivers to the highest standards and provide them with the tools they need to safely transport your items. We take pictures of your items when we pick them up. If your items get damaged, stolen, or lost with us, get in touch with us at support@lovd.com.

We do market research to find similarly priced items, to make sure your items have a good chance of selling. In your initial pickup request, you can also mention the price you’d like the items to be listed for.

Absolutely! You have full control over what your listings look like.

Once your items sell, we get your sold items packed for delivery and set up a delivery with the buyers.

Yes! As soon as we finish creating listings for your items, we send you a notification in the app to review and connect your payout info. If everything looks good, we hit “approve” at our end!

Once we finish listing your items and we send you the notification that your items are on Lovd, you will add your payout info in the app.

All transactions happen on Lovd! When your item is listed on Lovd, you add your bank account info. When your item sells, you get paid directly into your bank account. Our payment processor is Stripe, a trusted name in e-commerce.

If we have already picked up your items and are storing them on your behalf, we ask you not to list your items on other platforms. If you want to share your items on other platforms, you can always share a Lovd listing link.

We require that your items are stored and listed on our marketplace for at least 60 days before we can schedule a return for your items. If after 60 days you decide to not sell your items, reach out to our customer support team at support@lovd.com.

Text us! Call us! Email us - we are your ally. Our support number is +1 (516) 613-3184, and you can reach us via email at support@lovd.com.